All Systems Operational

About This Site

See real-time updates on SHIFT's system performance. If there are any service interruptions, details will be published here and sent to all subscribers.

SHIFT App Operational
90 days ago
99.98 % uptime
Today
Web Application ? Operational
90 days ago
99.98 % uptime
Today
MacOS Application ? Operational
90 days ago
99.98 % uptime
Today
File Ingest ? Operational
90 days ago
100.0 % uptime
Today
Video Playback Operational
90 days ago
99.99 % uptime
Today
Image and Document Previews Operational
90 days ago
100.0 % uptime
Today
SafeStream ? Operational
90 days ago
99.97 % uptime
Today
Email Delivery ? Operational
90 days ago
99.95 % uptime
Today
SSO ? Operational
90 days ago
100.0 % uptime
Today
SHIFT GO ? Operational
90 days ago
100.0 % uptime
Today
iOS App Operational
90 days ago
100.0 % uptime
Today
Android App Operational
90 days ago
100.0 % uptime
Today
SHIFT for tvOS ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - Our upstream provider has confirmed resolution of the underlying issue.
Mar 27, 16:03 PDT
Update - SafeStream playback errors have also been detected in Europe. We have now moved SafeStream for users in Europe to our fallback resources. These users should now see proper playback.
Mar 27, 13:24 PDT
Monitoring - We can confirm that video files are now playing back normally. Users had encountered errors which prevented playback due to an issue with an upstream provider. We have moved SafeStream to fallback resources and continue to monitor all systems to ensure uninterrupted functionality.
Mar 27, 13:19 PDT
Investigating - We are currently investigating reports that users are receiving errors when playing video files over SafeStream watermarking.
Mar 27, 12:51 PDT
Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - We have put in place measures to ensure that this playback error does not recur.
Mar 20, 14:23 PDT
Monitoring - We can confirm that video files are now playing back normally. Users had encountered errors which prevented playback from approximately 12:15pm PT to 12:25pm PT. We are currently monitoring all systems to ensure uninterrupted functionality.
Mar 20, 12:27 PDT
Investigating - We are currently investigating reports that users are receiving errors when playing video files.
Mar 20, 12:21 PDT
Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020
Resolved - Our upstream provider has confirmed that the underlying issue is resolved. We have used the same period to improve fallback measures should we experience a similar service loss event from a provider in the future.
Mar 17, 13:09 PDT
Monitoring - SHIFT is now loading as normal. We are continuing to monitor application performance.
Mar 16, 13:12 PDT
Identified - An upstream provider has confirmed that they are experiencing a reoccurrence of the issues first present at 9:24am PT today. We are working with them to resolve.
Mar 16, 13:07 PDT
Investigating - We are currently investigating reports that SHIFT is not loading.
Mar 16, 13:02 PDT