SHIFT Not Loading

Incident Report for MediaSilo

Resolved

Our upstream provider has confirmed that the underlying issue is resolved. We have used the same period to improve fallback measures should we experience a similar service loss event from a provider in the future.

Posted Mar 17, 2020 - 13:09 PDT

Monitoring

SHIFT is now loading as normal. We are continuing to monitor application performance.

Posted Mar 16, 2020 - 13:12 PDT

Identified

An upstream provider has confirmed that they are experiencing a reoccurrence of the issues first present at 9:24am PT today. We are working with them to resolve.

Posted Mar 16, 2020 - 13:07 PDT

Investigating

We are currently investigating reports that SHIFT is not loading.

Posted Mar 16, 2020 - 13:02 PDT

This incident affected: MediaSilo App (Web Application, MacOS Application).