System Outage

Incident Report for MediaSilo

Resolved

Engineering has completed monitoring and the issue with the upstream provider is now resolved.

Posted Feb 24, 2022 - 10:06 PST

Monitoring

Engineering has identified Shift is recovering and is closely monitoring the issue.

Posted Feb 24, 2022 - 09:13 PST

Identified

Engineering has identified the problem and is continuing to work toward a resolution.

Posted Feb 24, 2022 - 08:55 PST

Investigating

Engineering has discovered an issue with our upstream provider which is impacting access to Shift. They are currently investigating.

Posted Feb 24, 2022 - 08:39 PST

This incident affected: MediaSilo App (Web Application, MacOS Application, Windows Application, File Ingest, Video Playback, Image and Document Previews, Source File Download, Spotlight, SafeStream, Email Delivery, SSO, SFTP), MediaSilo GO (iOS App, Android App), and MediaSilo for tvOS.