SSO Authentication Errors

Incident Report for MediaSilo

Resolved

This has been resolved.

Posted Apr 20, 2021 - 21:08 PDT

Update

Our upstream service provider has confirmed resolution of this issue.

Users can now begin sessions via Single Sign-On as normal. Our engineering team continues to monitor authentication activity closely and will provide further updates if needed.

Posted Apr 20, 2021 - 14:40 PDT

Monitoring

Our upstream service provider has confirmed partial resolution of this issue. Some users may be able to authenticate via Single Sign-On and begin new sessions. Our engineering team continues to monitor authentication activity closely.

Posted Apr 20, 2021 - 13:14 PDT

Identified

An upstream service provider is experiencing issues which may prevent users who authenticate via Single Sign-On from beginning new sessions.

This does not affect users who authenticate via login links.

Posted Apr 20, 2021 - 09:13 PDT

This incident affected: MediaSilo App (SSO).