Processing Delays

Incident Report for MediaSilo

Resolved

This incident has been resolved.

Posted May 19, 2020 - 17:26 PDT

Monitoring

We have implemented a fix and continue to monitor performance to ensure that there are no further interruptions.

Posted May 19, 2020 - 16:12 PDT

Identified

Our engineers can confirm that previews are not being generated in SHIFT. They have identified the underlying issue and working to implement a fix shortly.

Posted May 19, 2020 - 15:54 PDT

Investigating

We are investigating reports of processing delays for newly uploaded video files.

Posted May 19, 2020 - 15:35 PDT

This incident affected: MediaSilo App (File Ingest).