System Outage

Incident Report for MediaSilo

Resolved

Engineering has completed their monitoring and the issue is now resolved.

Posted Jul 06, 2022 - 14:10 PDT

Monitoring

Engineering has identified and addressed an issue with our upstream provider which is impacting access to Shift. They are currently monitoring.

Posted Jul 06, 2022 - 13:53 PDT

Investigating

Engineering has discovered an issue with our upstream provider which is impacting access to Shift. They are currently investigating.

Posted Jul 06, 2022 - 13:48 PDT

This incident affected: MediaSilo App (Web Application, MacOS Application, Windows Application, File Ingest, Video Playback, Image and Document Previews, Source File Download, Spotlight, SafeStream, Email Delivery, SSO, SFTP), MediaSilo GO (iOS App, Android App), and MediaSilo for tvOS.